Return Policy

In case a return has been approved by otaku-games.com it must be returned to us within 7 days after delivery. A 15% return fee of the ordered item(s) will be charged, the minimum fee being HKD100. The customer is responsible for bearing all costs associated with the return. 


Returns need to meet all of the following conditions:


  • All items must be complete, undamaged and in salable condition
  • New items must be factory sealed and unopened
  • Returns have to be sent via registered mail
  • All items have to be in their original packaging and well packed for shipping
  • A print-out of the invoice must be included


Any item that does not meet the conditions above will not be refunded or exchanged. 


It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).


All returns must be authorized by otaku-games.com. Please contact customer support before returning any items to us.



Replacements (if applicable)


Any item that arrived defective is eligible for a replacement. To initiate the replacement process, please contact customer support.



Refunds


Please note that we provide refunds only in Hong Kong Dollars. There may be small discrepancies between the original amount and the refunded amount due to fluctuations in international currency exchange rates. Please also note that otaku-games.com does not cover any fees charged by your credit card company or PayPal when processing refunds. All applicable fees are the sole responsibility of the customer.

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