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As a general rule, once your order has been placed it cannot be cancelled. Should, however, special circumstances make a cancellation unavoidable, a 15% restocking-fee of the ordered item(s) will be charged, the minimum fee being HK$100. otaku-games.com reserves the right to decide on a case-by-case basis whether to accept a cancellation request or not.
Orders that have already been shipped cannot be cancelled. Customers who want to return a shipped order may refer to our return policy.